Terms and Conditions
Booking, Deposits, Payment and Confirmation
You can make a
booking for any Walk Connemara Walk or service by phone
or email. In general, we will ask you to pay deposit; we will
email you a PayPal invoice which can be paid by credit card. Payment
within two days will confirm your booking and we will give you the
meeting point details.
If you cancel a booking, we are happy to refund you a percentage of the
total cost depending on how much notice you give according to the table
below. The cancellation fee will be deducted from any prepayment or
deposit that you have paid and the remainder (if any) will be
|More than 28
|More than 10 Days
|More than 3 Days
|3 days or less
|No show (If you don't turn up for
a confirmed booking)
In the unlikely event that Walk Connemara cancels a walk or other
event, you will be entitled to a full refund. Walk Connemara is not
responsible for other expenses you may have incurred, e.g. travel or
accommodation. Note that Scheduled walks may not go ahead if there are
insufficient numbers, in which case, prepaid bookings will be refunded
Under no circumstances can Walk Connemara be held
responsible for weather conditions. If our guides judge that a given
walk is unsafe under the prevailing or (forecasted) weather conditions,
we may change the walk location or route to a safer alternative.
(e.g. to a lower level or less exposed
are not entitled to cancel any confirmed booking on the basis of
In the event of a particular guide being
unavailable, Walk Connemara
may substitute another, suitably qualified guide to lead a walk. For
safety reasons, participants must follow the directions and advice of
the guide at all times, and be aware that routes may change at short
notice due to unforeseen circumstances.
Walk Connemara will advise all
participants in advance of clothing, equipment and other requirements
for a walk or activity. Note that most walks are "off-trail" and
require waterproof hiking boots with good grip and ankle support as
well as waterproof raingear and extra layers of clothing. (Hats and
gloves are often needed, even during the summer). You will need to bring a face mask in case a situation arises where you cannot practise social distancing. Click here for
information on Recommended
Equipment. You agree that you
will inform your guide in
advance if any relevant medical conditions. If our guide judges that a
participant is not correctly equipped or is otherwise unsuitable for a
walk, they may be refused participation.
Climbing hills and
mountains is a dangerous and sometimes
demanding activity. Steep ground, exposed rock, and cliffs – which are
feature of many of the walks described here - bring a serious risk of
from a slip or a fall. In addition, there are other risks; strong winds
misty conditions can develop; loose rocks can fall down to hit a person
hypothermia can set in; underlying health conditions can be triggered
strenuous exercise. While this site highlights some particular dangers,
not possible to list them all. Therefore, all clients are warned to
reasonable precautions before setting out. Walkers should also ensure
sufficient physical fitness and experience before taking on any of
or mountain walks. In particular, it is recommended that walkers
guide should have a proper map and compass to navigate effectively in
visibility – and know the weather forecast. While every effort has been
to ensure the walk profiles listed here are correct, Walk Connemara
responsibility for any errors, omissions, or inaccuracies - or for any
injury that could result.
Respect for Property
Please respect the
property of landowners, by closing any
gates, taking care of fences and avoiding animals. While there are
major issues with accessing most of the walks listed here (see our News and Events page for
updates on access issues), access is at
discretion of the landowner so this could change. You should leave if
While we have public liability insurance, clients
are not covered by
our insurance. We strongly suggest that you get your own insurance.
Ideally this should be a personal public liability
and holiday insurance, which may cover you if you fail to make the walk
to any unforeseen circumstances or indeed if you fall ill or suffer a
mishap during a walk. Sometimes this may already be covered in your own
health insurance. We advise you to check what is covered by your
collect, store, process and share your personal data.
This website does not use "cookies".
website is operated by Walk Connemara, 5 Owen
Glen, Clifden, Co Galway, Ireland. Walk Connemara is the “data
controller” of any personal data it may collect, process and hold about
1. What personal data do
The personal data we
collect from you directly can include
your name, address email address, mobile/landline telephone number,
2. When do we collect
your personal data?
When you contact us or
purchase products and services from
us online, via email, or over the phone.
If you link to the PayPal website
to make a payment, PayPal will provide us with your email address and
postal address (in the case of Book purchases). Note that all PayPal
3. How do we use your
personal data and what are our legal
justifications for doing so?
We use your personal data
to provide you with the
information, products and services that you request or purchase from us
to deliver your products or services), and to communicate with you
those products and services that you purchase from us and respond to
questions and comments;
We rely on our
contractual arrangements with you as the
lawful basis on which we collect and process your personal data when
an order for products and services.
In some cases we will use
your personal data because it's
necessary for us to comply with a legal obligation (such as if we
legitimate request from a law enforcement agency).
4. Who do we share your
personal data with?
We will never sell any of
your personal data to a third
party. We may share your personal data with delivery companies in order
deliver a purchase. If you request it, we may share your data with
service providers (e.g. guides, accommodation providers).
There may be other
scenarios where we are subject to a legal
obligation to share or disclose your personal data, such as with law
enforcement agencies or public authorities in order to prevent or
or fulfil a legal requirement.
5. Your rights
You have a number of
rights relating to your personal
information and what happens to it. You are entitled to:
- have your data processed in a fair, lawful and
- be informed about how your personal data is
being used, an
- access personal data we hold about you;
- require us to correct any mistakes in your
- require us to delete personal data concerning
you in certain
situations where there is no good reason for us to continue to process
- request that we transfer your personal data to
another service provider in a simple, structured format;
- object at any time to processing of your
personal data for
direct marketing purposes;
- object to automated decision making which
effects concerning you or similarly significantly affects you;
- object in certain other situations to our
processing of your personal data; and
- otherwise restrict or temporarily stop our
your personal data in certain circumstances.
can read more about your rights, including the circumstances
in which they apply, in the guidance from the Irish Data Protection
Commissioner (DPC) http://gdprandyou.ie.
You also have the right to complain
about our use of personal data to the DPC. You can do these by
DPC via their website https://www.dataprotection.ie/docs/complaints/1592.htm
by emailing firstname.lastname@example.org.
7. Security and retention
of your personal data
We protect your data by
safeguards such as firewalls and
password protection. This means that your data is protected and only
to us in order to provide you with our products and services.
We will only retain your
personal data for as long as is
necessary for the purposes of providing you with goods and services. We
procedures in place regarding our retention periods which we keep under
taking into account our reasons for processing your personal data and
basis for doing so.
last updated on 20th May 2018.