Terms and Conditions

Booking, Deposits, Payment and Confirmation

You can make a booking for any Walk Connemara Walk or service by phone or email. In general, we will ask you to pay deposit; we will email you a PayPal invoice which can be paid by credit card. Payment within two days will confirm your booking and we will give you the meeting point details.

Refunds

If you cancel a booking, we are happy to refund you a percentage of the total cost depending on how much notice you give according to the table below. The cancellation fee will be deducted from any prepayment or deposit that you have paid and the remainder (if any) will be refunded.

No of Days Notice	Refund	Cancellation Fee
More than 28 Days	80%	20%
More than 10 Days	50%	50%
More than 3 Days	20%	80%
3 days or less	5%	95%
No show (If you don't turn up for a confirmed booking)	0%	100%

Cancellation,

In the unlikely event that Walk Connemara cancels a walk or other event, you will be entitled to a full refund. Walk Connemara is not responsible for other expenses you may have incurred, e.g. travel or accommodation. Note that Scheduled walks may not go ahead if there are insufficient numbers, in which case, prepaid bookings will be refunded in full.

Weather Conditions

Under no circumstances can Walk Connemara be held responsible for weather conditions. If our guides judge that a given walk is unsafe under the prevailing or (forecasted) weather conditions, we may change the walk location or route to a safer alternative. (e.g. to a lower level or less exposed location). You are not entitled to cancel any confirmed booking on the basis of weather conditions.

Guides

In the event of a particular guide being unavailable, Walk Connemara may substitute another, suitably qualified guide to lead a walk. For safety reasons, participants must follow the directions and advice of the guide at all times, and be aware that routes may change at short notice due to unforeseen circumstances.

Equipment, Fitness

Walk Connemara will advise all participants in advance of clothing, equipment and other requirements for a walk or activity. Note that most walks are "off-trail" and require waterproof hiking boots with good grip and ankle support as well as waterproof raingear and extra layers of clothing. (Hats and gloves are often needed, even during the summer). You will need to bring a face mask in case a situation arises where you cannot practise social distancing. Click here for information on Recommended Equipment. You agree that you will inform your guide in advance if any relevant medical conditions. If our guide judges that a participant is not correctly equipped or is otherwise unsuitable for a walk, they may be refused participation.

Warnings, Disclaimer

Climbing hills and mountains is a dangerous and sometimes demanding activity. Steep ground, exposed rock, and cliffs – which are a feature of many of the walks described here - bring a serious risk of injury from a slip or a fall. In addition, there are other risks; strong winds or misty conditions can develop; loose rocks can fall down to hit a person below; hypothermia can set in; underlying health conditions can be triggered by strenuous exercise. While this site highlights some particular dangers, it is not possible to list them all. Therefore, all clients are warned to take reasonable precautions before setting out. Walkers should also ensure they have sufficient physical fitness and experience before taking on any of these hill or mountain walks. In particular, it is recommended that walkers without a guide should have a proper map and compass to navigate effectively in poor visibility – and know the weather forecast. While every effort has been taken to ensure the walk profiles listed here are correct, Walk Connemara accepts no responsibility for any errors, omissions, or inaccuracies - or for any loss or injury that could result.

Respect for Property Owners

Please respect the property of landowners, by closing any gates, taking care of fences and avoiding animals. While there are currently no major issues with accessing most of the walks listed here (see our News and Events page for updates on access issues), access is at the discretion of the landowner so this could change. You should leave if requested.

Insurance

While we have public liability insurance, clients are not covered by our insurance. We strongly suggest that you get your own insurance. Ideally this should be a personal public liability and holiday insurance, which may cover you if you fail to make the walk due to any unforeseen circumstances or indeed if you fall ill or suffer a mishap during a walk. Sometimes this may already be covered in your own health insurance. We advise you to check what is covered by your insurance.

Data Privacy Statement

This Privacy Policy sets out how and why we collect, store, process and share your personal data.

This website does not use "cookies".

This website is operated by Walk Connemara, 5 Owen Glen, Clifden, Co Galway, Ireland. Walk Connemara is the “data controller” of any personal data it may collect, process and hold about you.

1. What personal data do we collect?

The personal data we collect from you directly can include your name, address email address, mobile/landline telephone number,

2. When do we collect your personal data?

When you contact us or purchase products and services from us online, via email, or over the phone.

If you link to the PayPal website to make a payment, PayPal will provide us with your email address and postal address (in the case of Book purchases). Note that all PayPal transactions are subject to the PayPal Privacy Policy.

3. How do we use your personal data and what are our legal justifications for doing so?

We use your personal data to provide you with the information, products and services that you request or purchase from us (i.e. to deliver your products or services), and to communicate with you regarding those products and services that you purchase from us and respond to your questions and comments;

We rely on our contractual arrangements with you as the lawful basis on which we collect and process your personal data when you make an order for products and services.

In some cases we will use your personal data because it's necessary for us to comply with a legal obligation (such as if we receive a legitimate request from a law enforcement agency).

4. Who do we share your personal data with?

We will never sell any of your personal data to a third party. We may share your personal data with delivery companies in order to deliver a purchase. If you request it, we may share your data with other service providers (e.g. guides, accommodation providers).

There may be other scenarios where we are subject to a legal obligation to share or disclose your personal data, such as with law enforcement agencies or public authorities in order to prevent or detect crime or fulfil a legal requirement.

5. Your rights

You have a number of rights relating to your personal information and what happens to it. You are entitled to:

have your data processed in a fair, lawful and transparent way;
be informed about how your personal data is being used, an example being this privacy policy;
access personal data we hold about you;
require us to correct any mistakes in your personal data;
require us to delete personal data concerning you in certain situations where there is no good reason for us to continue to process it;
request that we transfer your personal data to you or another service provider in a simple, structured format;
object at any time to processing of your personal data for direct marketing purposes;
object to automated decision making which produces legal effects concerning you or similarly significantly affects you;
object in certain other situations to our continued processing of your personal data; and
otherwise restrict or temporarily stop our processing of your personal data in certain circumstances.

You can read more about your rights, including the circumstances in which they apply, in the guidance from the Irish Data Protection Commissioner (DPC) http://gdprandyou.ie. You also have the right to complain about our use of personal data to the DPC. You can do these by contacting the DPC via their website https://www.dataprotection.ie/docs/complaints/1592.htm or by emailing info@dataprotection.ie.

7. Security and retention of your personal data

We protect your data by safeguards such as firewalls and password protection. This means that your data is protected and only accessible to us in order to provide you with our products and services.

We will only retain your personal data for as long as is necessary for the purposes of providing you with goods and services. We have procedures in place regarding our retention periods which we keep under review taking into account our reasons for processing your personal data and the legal basis for doing so.

This Privacy Policy was last updated on 20th May 2018.